Logging, editing and resolving Behaviour Incidents

This article will show you:


  • Behaviour: Administer All/My Students - Log an incident from My Homepage, the Lesson Dashboard or the student's profile and edit it or add attachments
  • Behaviour: Log behaviour incident - Log an incident only from My Homepage and the Lesson Dashboard but not from the student's profile

If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.


Where can I log an incident from?

You can log an incident in one of four ways depending on your role and permissions. 

From the Homepage

Select Log behaviour incident from your Favourites. A slide-over box will appear where you can Log a New Behaviour Incident and you can fill the details out to create a new incident.   

From a Lesson Dashboard

You may already be viewing a lesson through the lesson dashboard of your class (the page you use to take the register and see class and student details).

On the lesson dashboard, there are two ways you can log incidents – either click the orange Behaviour button to get a drop-down menu, or tick the names of the students involved and click the Bulk action button in the Students table.

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From a student's profile

You will need the Behaviour: Administer My Students (if you have students assigned to you) or Behaviour: Administer All Students (if you need to log incidents for any student in the school) permission in order to access this Add button.

If you don't have any of the required permissions, ask your school office to give them to you using these instructions 

You can either type the student's name in the search box at the top-right of your page or you can also browse students to select the profile of the student in question.

When on the Student Profile select Behaviour from the left-hand menu and click on the Incidents tab. Click +Add on the Behavioural Incidents table.


From the Behaviour Dashboard

You can jump to the behaviour section of Arbor through your Favourites on My Homepage, or by going to Students > BehaviourOnce on the Incidents Dashboard click the Log New Incident button.




What information do you need to record?

Whichever of the ways you took to get to logging a new incident, there is a minimum requirement of information you will need to log the incident:

  • Date and Time of Incident - The date and time can be set. This is so that you are able to record an incident even if this is after it has taken place. 
  • Students involved - The 'Students involved' section allows you to identify the pupils that were involved in the incident. Top Tip: You can only select students who were enrolled in your school during the current academic year. You can add additional students after the incident has been created. You can see more information about which students you should put here: Can we record victims or bystanders
  • Staff involved - Staff Involved will automatically add the staff member logging the incident. You can add additional staff after the incident has been created.
  • Behaviour - The behaviour itself that is recorded relies on the information in your school's behaviour setup. You can see more information on editing the order of these here: Can we change the order of behaviours when logging a new incident?
  • Assign to staff member - If you select a role like Head of Department, you can choose which staff member will be the assignee for each student. If you can’t change the assigned role, this means your school already has an Automatic Assignee set.
  • Additional details - You can also note relevant information in the summary section, as well as link the incident to a timetabled period and site/location.
  • Create as separate incidents - Ticking this box will create separate incident records for each student involved rather than grouping all students listed in one group.
  • Physical Intervention information - Once you have set up Physical Intervention Methods, you can add the students and staff members involved in a physical intervention and the method used.



On the next page, you can now see who the incident will be assigned to for each student. If this role has no staff attached, the incident will be assigned to you unless you select someone else.



Can we log multiple behaviours?

You can only assign 1 behaviour type per incident. This is because of the severity levels involved and how this relates to the incident workflows in Arbor.

We advise logging individual incidents for each behaviour type that you need to record, even if it's related to the same core incident.

Can we log incidents in bulk?

You can use the Create as separate incidents option to create an incident for each student.

However it isn't possible to log incidents with different behaviour types, events etc. It isn't possible to import a spreadsheet, excel or CSV of incidents to add them in bulk.


Reviewing and editing an incident

You'll see a notification of any behaviour incidents that have been assigned to you in the To Do section on your Arbor Homepage. Click the alert to go to the incident overview and take action.



You can also view incidents assigned to, watched by you and resolved in the last week from Students > Behaviour > Incidents > Dashboard.

From these tabs, you can click on any incident and be taken to an overview page of that recorded incident.



To access all incidents, use the left-hand menu to go to Incidents > Reporting. You can filter and group information by selecting the grey filter at the top of the table beside the date. The Reporting view also lets you see the list of recorded behaviours within the time period set in the filters, which you can change to the date range you want to observe. 



Click on the relevant incident in the list to see the option to edit or add students/staff involved. You have the option to add a note or change any information that has a right-pointing arrow at the end of that row.



Here, you have the option to add a note or change any information that has a right-pointing arrow at the end of that row.



Taking action with an incident

Click the Take Action button to complete further actions such as following up.

Please note:

  • It is not possible to change the list of actions or changes what Actions Taken have been recorded.
  • Once done, certain actions will no longer appear on the list to be selected again.

For example, to assign students to a second Internal Exclusion, you'd need to do this from the Internal Exclusions overview.



Can't edit an incident?

Can't edit an incident? It's likely your school has not enabled users to edit incidents after they have been logged, so you will not be able to edit the fields. This is because behaviour incidents can be used as evidence for exclusions, in meetings with parents and sometimes in court.

Don't think this setting is right? Contact your admin staff and ask them to change the settings.



Resolving a behaviour incident

Resolving incidents one at a time

When a behaviour incident is assigned to you, it'll appear in your To Do list on your homepage. Click it to jump right into the incident to resolve it.



Click To Do to see all unresolved incidents assigned to you. Please note that you cannot clear these in bulk from your To Do list.



You can also view incidents assigned to and watched by you within the Behavioural Incidents Dashboard. Just go to Students > Behaviour > Incidents > Dashboard.



From these tabs, you can click on any incident and be taken to an overview page of that recorded incident.

You can resolve the incident if it has been dealt with and consequences have occurred. You can also unresolve the incident if circumstances change and further action or investigation is needed.

As well as the option to Resolve the incident, you can click the Take Action button to:

  • Issue detentions
  • Add a suspension or permanent exclusion
  • Send an email or SMS to primary guardians
  • Add a follow-up

Once you have resolved an assigned incident it will move to the Resolved in Last Week section of the Behaviour Incidents Dashboard. 



Resolving incidents in bulk

You can resolve incidents in bulk from Students > Behaviour > Incidents > Dashboard. Just tick the boxes next to the incidents to resolve and click the Bulk action button.

Please note that you can only resolve incidents that have been assigned to you in bulk.




Deleting a behaviour incident

You might need to delete an incident if it was recorded accidentally. You might also want to remove students from the incident, but keep the incident with some students in.

You can see how to do this here: Remove a behaviour incident

Are email notifications sent to parents and staff when an incident is logged?

Your school may have chosen to notify parents or staff when an incident is logged - you can see how this works here. You can also find further troubleshooting tips here:


What's next?

You can see how to report on incidents here: Behaviour Analysis - Reporting on incidents, detentions and exclusions

You can also see an overview of the number of incidents by behaviour type here.

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