Sending SMS, emails, letters or in-app messages to applicants or their guardians

You can send emails to specific applicants' guardians right from the Applicants area, or send SMS, emails, letters or in-app messages from the Communications area.

Permissions

You'll need to have the Send and administer school communications: Administer permission to send communications to applicants. If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.

 

Sending communications to applicants or their guardians via a Mail Merge

You can easily generate letters or send SMSs or emails to applicants or their guardians from School > Communications > Select communications type > New Mail Merge.

Please note: To send in-app messages to guardians through the Parent Portal/Arbor App, you will have needed to complete step 3 of the New School Year setup process to add the applicants' future enrolment into your school.

 

To send communications, type the name of the intake season in the 'To' field. Select whether to email applicants or guardians of applicants who have:

  • Been newly created 
  • Had their offer rejected (so you can let them know they have been rejected)
  • Been offered a place (so you can officially offer them the place)
  • Withdrawn their application
  • Accepted their place (so you send communications to the students who will be joining in September)

Take a look at these articles for more details on sending a Mail Merge email or creating a template to use in an email.

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Emailing guardians from the Applicants page

To send an email right from the Applicants page, go to Students > All Students > Applicants, select the intake season, then go to Applicants from the left-hand menu.

Just select all the students you want to email the guardians of then click the blue pencil icon to select Email Guardians.

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You can then send all the applicants’ guardiansa Mail Merge email if they’ve got an email address logged on their guardian profile.

Take a look at these articles for more details on sending a Mail Merge email or creating a template to use in an email.

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