'Welcome to Arbor' email for guardians has expired

You may have a guardian that is unable to log in because:

  • the welcome link has expired
  • they have not received their welcome email

There are a few quick steps to try and re-send the guardian the welcome email. 

 

Step 1 - Refresh the guardian's email address

Head to guardians profile - you can search for the guardian by using the search bar (shown here).

Scroll down to the 'contact Details' section of the profile, and click into their email address.

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Select the Edit button in the slide over.

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Either right-click and copy this email or click 'Ctrl & C' to copy their email.

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Once you have copied the email, click the Delete button. This will remove the email address logged in the system - you then need to add this back in. 

Click the +Add in the Contact Details section.

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Select to add a new Email Address.

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Paste back in the email by clicking Ctrl & V together OR Right click and paste.

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Ensure the box is ticked which states Send welcome email to guardian. This will re-send the Guardian a first time log in link.

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