Arbor sends email reminders to users with the School: Communication: Setup permission when SMS credits are low, specifically at thresholds of 1000, 150, and 0 credits. Emails are sent from the school's email or a no-reply address. Users can check who receives these emails and can only prevent them by removing permissions, which may affect other functionalities. If SMS is not used, staff should be advised against sending SMS through Arbor.
Arbor will send users with the School: Communication: Setup permission an email when your school is running low on SMS credits.
It will be sent from your school's email address, or from no-reply@arbor-education.com if there's no email address set up on your School Details page.
What emails are sent and when?
An email will be triggered when your school's balance is:
- at or below 1000 credits
- at or below 150 credits
- at or below 0 credits
We won't send a reminder, unless you top up and use enough credits to take you back below the threshold.
Top Tip: If you have over 1000 credits and you then use enough SMS credits to take you below 0, only the below 0 message will be sent.
Here's an example of the 1000 credits email.
Here's an example of the 150 credits email.
Here's an example of the 0 credits email.
Who receives these emails?
You can check who will be sent this email by going to School > Users & Security > Permissions. Select the School: Communication: Setup permission and go to Users from the left-hand menu.
Can we change who this message is sent to?
The only way to prevent people from receiving these emails is by removing the permission, which can also remove the ability to complete other actions. If you do need to remove the permission, you can see how to do so here: Remove a permission from a user
We don't use Arbor for SMS messaging
If you don't usually use SMS at your school, this will have happened because a staff member has sent an SMS from a non-Mail Merge area of Arbor. Please see our guidance on this here: We don't use Arbor for SMS
What's next?
- If you use SMS messages at your school, you'll need to top up your account to continue to be able to send them. You can see how to do this here: SMS Billing and how to top up your SMS credits
- If you don't use SMS at your school, you do not need to top up. However, please advise your staff to not send SMS messages through the MIS. Please see our guidance on this here: We don't use Arbor for SMS
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