Why can the teacher not add assessment marks?

Struggling to access your assessments, or certain students are greyed out on marksheets? Try the troubleshooting tips below.

The teacher can't find or mark their whole class

Step 1 - Check the assessment has been added to this year's Annual Policy

Check you have all the assessments you need from Assessment Framework > Assessment Catalogue, then check you’ve marked all the right courses as assessable from Annual Policy > Assessable Courses (this means the teachers can access the marksheet from My Items >My Classes).

Make sure you have copied over the assessment to this year - go to Annual Policy > Manage Assessments and change the drop-down to the next year then click the green button to add your assessments to next year. Work through the steps, linking them to the right student groups.

You can see full details of how to do this here: Copying Assessments to this year or past years

Step 2 - Check the teacher is linked to the class

Your teachers should be able to access any of their classes' marksheets by going to My Items > My Classes and clicking the assessment.



If your teachers can’t see their registration forms or classes on this page, they may not have been set as the Academic Lead or Form Tutor. 



To add them, find the class or registration form using the search box, then click +Add to assign them to the form or class.



You'll also need to complete the above actions if the staff member does not have the permission to edit marks in the marksheet.


Step 3 - Check the assessment is linked to the class

On the My Items > My Classes page, your teachers should be able to click All Assessments to choose which marksheet to view. If your teachers can’t see any assessments, the assessment may not have been linked to the class or registration form. 



To link them, go to Students > Assessment > Annual Policy > Manage Assessments and click on the relevant assessment. 

In the Linked Courses section, you’ll need to link the assessment to the top-level course. For primaries, this will likely be the year group, and for secondaries, the subject. 


Step 4 - Check the marksheet is unlocked

If your teachers can’t input marks to the current assessment period, it may be because the marksheet has been ‘locked’. 

To unlock the marksheet, go to Students > Assessments > Summative Tracking > Mark Entry > Marksheets. Set the filters to choose the assessment to manage, then click the box next to the blue pencil icon to select the whole class.


Select Set/Unset Approved to unlock the marksheet for the selected students if more data needs to be input. You can also use this to lock the marksheet once all the marks have been input to prevent further changes.



The teacher can't mark some students

You may find students are greyed out. You won't be able to add a mark for a student if they joined the assessment after the last assessment period ends. For example, if a student started in January the box will be greyed out for the Autumn term.

If the student was added during the current assessment period, it may be due to when the Ad Hoc was set up. If a student was added after the Ad Hoc was set up, they may not pull through. Please contact myteam@arbor-education.com and we can refresh this for you


Can we add marks once the assessment period has passed?

Yes! Just change the date in the filters back to a date that lies within the assessment period you want to input marks for.


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