Why can't I import my exam results file?

When importing results into Arbor, you might see some errors preventing you from importing the file.

import_error.png

 

Step 1 - Try resolving the errors

Follow the onscreen instructions carefully to resolve the errors before proceeding. 

resolve_exam_error.png

 

'UCI mismatch’ error

Please follow the instructions here: UCI mismatch

 

'Results file not Imported' error

Please check the file name - you may need to:

  • Rename the file there is a number at the end of the file name such as (1). Remove the number at the end, then try again.
  • Rename to .X01, X02, X03 or the next available number, then try again.
  • Make sure the file is a results file with a file name that begins with an R.

 

Step 2 - Try reimporting the file

Once you have corrected any errors you need to with the file, you can try to upload it again.

Go to Students > Examinations > Results > Results Import. Click the import, then the Reverse results import button at the bottom of the page.

reverse_import.png

 

Once you confirm the deletion you'll be taken back to the Results Import page where you can reimport the corrected file.

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