Log a telephone call or letter

You can log in Arbor when a telephone call has been made or a letter has been sent, so you can keep track of when guardians have been contacted about their child. For further information about how to view past logged calls, see this article: View call logs.

Please note that other staff are not notified when a call or letter is logged to one of their students' profiles.

Permissions

• Send and administer school communications: Administer - View, log and manage telephone calls and letters
• View school communications: View - View telephone calls and letters
• Communications: Administer All/My Students - Log telephone calls and letters for students
• Communications: View All/My Students - View telephone calls and letters with guardians and students and export communication logs for students

If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.

Logging an Ad Hoc call or letter

From the Communication area

• If you're an Admin, you can log a call from School > Communications > School Mailbox and select Log Communication in the top-right of the page.
• If you're a teacher, you can log a call by going to My items > My Communications.

Click the orange Communications button and select Log telephone call or Log letter.

From here, you can input the details of the phone call or letter.

For letters, you can attach any relevant documents such as pictures of the sent letters.

From a profile

You can also log calls directly from a student, guardian or staff profile. Just navigate to the Communications section. 

Click the orange Communications button, and select Log telephone call or Log Letter.

Logging an attendance follow-up call

If a student has been marked as absent, attendance officers can log that the absence has been followed up with via a telephone call from Students > Attendance > Absentees > Absentees By Date.

Please note that it is not possible to do this with letters.

You can see how this can be done here: Following up on absences with guardians (N codes or any other marks)