Sending and resending Parent portal login details to Guardians

If you have enabled Parent Portal, the next thing to do is to send the login details to the Primary Guardians. To do this, go to Students > Parents & Guardians > Parent Portal Usage.

This page shows the Guardians that have not yet logged onto your school's Parent Portal.

You can send login details to Parents/Guardians of current students as well as future students by selecting which group you'd like to administer from the tabs at the top of the page.

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Sending Guardians their login details

Click on the box next to pencil at the top of the grid so that the full list is selected, click the blue pencil icon then select Resend guardian login details.

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In the slide over, choose whether to send them an email or an SMS (The SMS will advise them to call the school so that an email address may be added onto their profile), then click Send Details.

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The Guardians will then receive the following email filled with your school's information and a password creation link. Please be aware: The login link will expire after 96 hours.

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PLEASE NOTE: You may want to send an email directly from the school in advance, to ensure Primary Guardians can look out for the Arbor email containing their logins. Since it would be the first communication from Arbor to your Primary Guardians, there is a possibility that the email will go straight into a junk or spam folder.

 

 

Re-sending login details

To send login details, tick all the boxes next to the guardians you would like to send details to. Click the blue pencil icon to resend details.

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When you select Resend guardian login details, a slide over will appear with the option to send an email or an SMS (The SMS will advise them to call the school so that an email address may be added onto their profile).

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The Guardians will then receive the following email filled with your school's information and a password creation link. Please be aware: The login link will expire after 96 hours.

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