Sending communications to applicants or their guardians

Sending communications to applicants or their guardians via a Mail Merge

You can easily generate letters or send SMSs or emails to applicants or their guardians from School > Communications > Select communications type > New Mail Merge.

Please note: To send in-app messages to guardians through the Parent Portal/Arbor App, you will have needed to complete step 3 of the New School Year setup process to add the applicants' future enrolment into your school.

 

To send communications, type the name of the intake season in the 'To' field. Select whether to email applicants or guardians of applicants who have:

  • Been newly created 
  • Had their offer rejected (so you can let them know they have been rejected)
  • Been offered a place (so you can officially offer them the place)
  • Withdrawn their application
  • Accepted their place (so you send communications to the students who will be joining in September)

Take a look at these articles for more details on sending a Mail Merge email or creating a template to use in an email.

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Emailing guardians from the Applicants page

To send an email right from the Applicants page. Just select all the students you want to email the guardians of then click the blue pencil icon to select Email Guardians.

email_guardians_of_applicants.png

 

You can then send all the applicants’ guardians a Mail Merge email if they’ve got an email address logged on their guardian profile.

Take a look at these articles for more details on sending a Mail Merge email or creating a template to use in an email.

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