Behaviour in Arbor

What can we do with the Behaviour module?

The Behaviour module enables you to see the bigger picture of your students’ behaviour by helping you identify the causes and implement a solution quickly. Keep track of positive and negative behavioural incidents, award or deduct behaviour points to students, assign follow up actions such as detentions or exclusions, and report on all the data you have entered. You can:

  • See a complete overview of groups and of individual students, building a picture of why something may be happening in the school.
  • Set up automatic behaviour workflows, to record incidents and follow-up with them automatically and consistently.
  • Action all negative incidents e.g. by assigning detentions and exclusions.

Schools want to keep accurate records of student behaviour to enable staff to follow up and spot patterns so they can intervene and improve behaviour. In Arbor, this can be done through recording behaviour as ‘incidents’. You can see how to record behaviour here: Administering behaviour. On each behaviour incident you can record:

  • Behaviour type
  • Location and time
  • Students and staff members involvement
  • The follow up needed to resolve the incident
  • Physical Interventions

Although small pieces of information, they add up to help you find the answers to key questions like: Is there a new behaviour trend? Is it a particular location or at a certain time? Is there always the same students involved? Take a look here for how you can analyse your Behaviour logs: Behaviour Analysis - Reporting on incidents, detentions and exclusions


Behaviour Workflows and Escalation

You can automate a number of follow-up processes to be actioned as soon as an incident is logged. You can see full instructions on how to set them up and how they work here: Setting up Behaviour workflows


  • Sending message template to primary guardian - this will send an email or SMS to the primary guardians of that student. A template will need to be set up, contact details for the guardian(s) for the method of contact chosen, guardian(s) marked down as a primary guardian for this student and the guardian should not be unsubscribed from communications.
  • Notify member of staff - You can select multiple staff for each severity level that will be notified when an incident with this severity level is recorded.
  • Assign to a member of staff - You can only select one member of staff or one role related to their student. For example, their Head of Year.
  • Auto close - Close the incident once the workflow has happened. For example, with the workflow below, the incident will be resolved as soon as the message has been sent.
  • Escalation - For example, any 2 incidents logged at level -1 in a term would be escalated to a level -3 incident. So if a student had a behaviour incident for running inside at level -1 already, then had another level -1 incident logged for not being ready to learn, Arbor would automatically log a -3 incident. 
  • Add/ deduct points - If you have point awards setup, you can incorporate this with your Incident Workflows. For example, a -3 incident would deduct 3 points. If you add this at a later date, it will only take effect to incidents from that point onwards, not all past incidents.
  • Email staff when incidents are assigned to them - Any staff you have set up in the Assign to member of staff section will be notified.

Pros and Cons of using Behaviour Workflows

Positives Negatives
  • All incidents of the same level are treated as the same for every student
  • You don't need to contact parents separately following a Behavioural Incident due to the send message template feature
  • You can only assign an incident level to one member of staff
  • Points are added and deducted based on incident levels recorded, either manually by a user or automatically due to escalation workflows
  • Unable to specify the workflow based on the individual student


Taking a look at an example escalation workflow

In this example, once a student has their second Level 3 Negative incident in a month, it will escalate to a -4 incident.



A student then has a Level 3 Negative incident logged.



This is what shows when the threshold is exceeded for the set time (one month in this case). In this example, the threshold was two Level 3 Negative incidents and on the second Level 3 Negative incident, it would escalate to a level 4. The second Level 3 Negative incident will also remain.



If you have chosen to add or deduct points, points will be added/deducted accordingly for all levels.

In this example, a Level 3 Negative will deduct one point and a Level 4 Negative will deduct two points, for a total deduction of 4 points.



If you have chosen to send an email follow-up to guardians for a level 4 incident but not a level 3, this email will then be triggered and sent.


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