Create an Attendance letter and templates

In Arbor, you can set up communication templates to automatically write your email, SMS or Letter for you. You can see how to use these here: Using Email/SMS/Letter communication templates



However, you will not be able to include Merge Fields for students' attendance by default. You will need to set up this Merge Field, and tell the system how this should be calculated e.g. for the last term or year etc.

To do this, you'll need to set up a custom report, and use that to create your mail merge or communication template. You can see how to do this here: Creating a Mail Merge using data from a Custom Report Writer report

Top Tips:

  • Top Tip: When creating letter templates you don't need to add a merge field for the address, as these are automatically included in letter headers by default. Adding this would mean the addressee details show twice.
  • You don't need to do this for unexplained absences, such as N codes! We have a dedicated page that you can follow up with parents regarding these here: Following up on absences with guardians (N codes or any other marks)
  • Don't forget that if your school uses the Parent Portal and Arbor App, parents can already view their child's attendance percentages!
  • Add a filter to your report if you only want to communicate with students with a certain % attendance, such as below 90%.


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