Customer Education Training Catalogue

We offer a range of training options designed to help your school or trust get the most out of Arbor. Below you will find our current training offerings, including Foundation, Intermediate, and Professional development courses.

To purchase any of these courses, contact customersales@arbor-education.com 

Foundation Training

Arbor Foundations for MATs

• Description: Designed for central teams, this session introduces the MAT MIS system, helping you understand your data and how to best support your schools.
• Time: 2 hours 1:1 plus 1 hr e-learning
• Price: £350
• Further information: Arbor Foundations for MATs

Primary School Onboarding (Pre and Post Go-Live sessions)

• Description: A comprehensive package of sessions designed to support Primary schools through their onboarding journey.
• Time: Various sessions - see Further Information
• Price: £750
• Further information: Primary Onboarding Training

Secondary School Onboarding (Pre and Post Go-Live sessions)

• Description: A comprehensive package of sessions designed to support Secondary schools through their onboarding journey.
• Time: Various sessions - see Further Information
• Price: £1,000
• Further information: Secondary Onboarding Training

Primary School New User

• Description: Get your new staff up to speed quickly with access to 17 Arbor Foundations sessions, plus a 1-hour live Q&A with an expert.
• Time: Various sessions - see Further Information
• Price: £500
• Further information: Arbor New User Training

Secondary School New User

• Description: Get your new staff up to speed quickly with access to 23 Arbor Foundations sessions, plus a 1-hour live Q&A with an expert.
• Time: Various sessions - see Further Information
• Price: £600
• Further information: Arbor New User Training

Arbor Foundations: Meals Setup

• Description: Learn how to set up your school's meals offering in Arbor, including provisions, prices, and Rotating Meals.
• Time: 1 hr 15 mins
• Price: £100
• Further information: Meals Setup and Meals Management
• Note: Your school must have the Comms or Perform Package 

Arbor Foundations: Meals Management

• Description: Master the daily management of school meals and discover how to run effective reports on your meals data.
• Time: 1 hr
• Price: £100
• Further information: Meals Setup and Meals Management
• Note: Your school must have the Comms or Perform Package 

Arbor Foundations: Payments Setup and Management

• Description: Get your school ready to take payments. We will guide you through card payment setup, account management, balancing, and reconciliation reports.
• Time: 1 hr 15 mins
• Price: £100
• Further information: Payments Setup and Management
• Note: Your school must have the Comms or Perform Package 

Arbor Foundations: Payments Plus

• Description: An e-learning package covering the essentials of the School Shop, Rotating Meals, and Apple Pay/Google Pay integration. (Note: Live demo of Rotating Meals is covered in the Meals Setup webinar).
• Time: 1 hr
• Price: £100
• Further information: Payments Plus
• Note: Your school must have the Perform Package 

Meals and Payments bundle

• Description: A complete package combining our Meals and Payments training to get your whole system running smoothly.
• Time: See above
• Price: £250
• Further information: See individual links above

Parental Engagement (Parent App and Portal, Clubs & Trips, Wraparound Care)

• Description: Boost your partnership with parents. You will learn to set up the Parent App and Portal, manage Clubs, Trips, and Wraparound Care, and handle bookings effectively.
• Time: Webinars: 1hr 30 Clubs & Trips, 60 mins Wraparound Care. Plus e-learning.
• Price: £250
• Further information: Parental Engagement
• Note: Your school must have the Comms or Perform Package  

Intermediate Training

Operational Reporting for Schools

• Description: Unlock the power of your data. We cover built-in reports, Custom Groups, User Defined Fields, Live Feeds, and Extended Custom Report Writer to help you track what matters.
• Time: 3 hours
• Price: £350
• Further information: Operational Reporting: School MIS

Operational Reporting for MATs

• Description: Master reporting at the trust level. We will guide you through dashboards, the Custom Report Writer, and User Defined Fields within the MAT MIS site.
• Time: 3 hours
• Price: £350
• Further information: Operational Reporting for MATs

People and HR for MATs

• Description: Streamline your HR processes. Learn to manage staff profiles, contracts, payscales, and the Single Central Record (SCR) at a MAT level, along with accessing school-level reporting.
• Time: 3 hours
• Price: £350
• Further information: People and HR: MAT MIS

MAT Operations bundle

• Description: A combined package covering both Operational Reporting and People & HR for MATs (see above).
• Time: 6 hours
• Price: £650
• Further information: See individual links above

Assessment Consultation

• Description: A dedicated consultation to demonstrate key Arbor Assessment features and work through a questionnaire to identify your specific needs, resulting in a tailored training and setup plan.
• Time: Up to 3 hours
• Price: £350
• Further information: Assessment Consultation Information
• Note: Unless you have already successfully set up and are using assessments on your Arbor site, you should always book a Consultation before any subsequent assessment sessions.

Assessment Setup and Reporting

• Description: Following your Consultation, we provide targeted training on Setup, User, Analysis, or Report Cards to suit your school's specific assessment framework.
• Time: Up to 3 hours per session, depending on recommendations from Consultation
• Price: £150 per hour
• Further information: Personalised Assessment Service

Behaviour Consultation and Reporting

• Description: Get started with Arbor's behaviour module. This session includes a Consultation to understand your policy followed by a bespoke demonstration of the system. It also gives access to a webinar on how to make the most of Arbor's built-in Behaviour Reporting.
• Time: 2 hours Consultation plus 1hr 30 live Behaviour Reporting webinar
• Price: £350
• Further information: Behaviour Consultation and Reporting Training

Shared Teaching Consultation

• Description: Ensure your Shared Teaching module is set up for success. We will discuss your requirements and demonstrate how to navigate and manage shared teaching across your sites.
• Time: 2 hours
• Price: £350
• Further information: Shared Teaching either needs to be purchased alongside Advanced Support, or you need to be supported by one of our Support Partners. If you'd like to purchase Shared Teaching, or for more information, please contact our Partnership Team by emailing mat-team@arbor-education.com 

Bespoke training: Online

• Description: A flexible training session based on a bespoke agenda requested by your school or MAT.
• Time: Priced per hour, up to 3 hours per session
• Price: £150 per hour
• Further information: Contact customersales@arbor-education.com to discuss your training needs

Bespoke training: In-person

• Description: A full day of flexible training based on a bespoke agenda requested by your school or MAT, where the Customer Education Specialist travels to your setting.
• Time: Per day
• Price: £950
• Further information: Contact customersales@arbor-education.com to discuss your training needs

Live Feeds for MATs

• Description: Discover how to visualise your data dynamically. We will teach you how to create Live Feeds and build your own dashboards using your trust data.
• Time: 6 hours (1, 2, 3): 1 hr Consultation, 2hrs Setup, Further 3hrs Setup.
• Price: £650
• Further information: Live Feeds Training

Live Feeds for Schools

• Description: Discover how to visualise your data dynamically. We will teach you how to create Live Feeds and build your own dashboards using your school data.
• Time: 3 hours (1, 2): 1 hr Consultation, 2hrs Setup.
• Price: £350
• Further information: Live Feeds Training

Pro (Accredited Courses)

Arbor SENCO Core Accreditation

• Description: Empower your SENCOs and support staff with the tools to utilise data storage and reporting, helping you better manage and support students with SEN.
• Time: 2 x 2.5 hr
• Price: £450
• Further information: CPD: Arbor SENCO Core Accreditation

Arbor Assessment Advanced Accreditation

• Description: Become an in-house expert. Learn to edit and update assessments independently, maximise Arbor analytics, and connect with other Data Managers and Assessment Leads.
• Time: 3 x 2 hr
• Price: £350
• Further information: CPD: Arbor Assessment Advanced Accreditation
• Note: You must have completed Assessment Consultation, Setup and Reporting (see assessment training above)

Arbor Exams Advanced Accreditation

• Description: Master the full exams cycle in Arbor. We will cover everything from setup and scheduling to managing exam seasons and post-exam analysis.
• Time: 3 x 2 hr
• Price: £350
• Further information: CPD: Arbor Exams Advanced Accreditation
• Note: Participants must have completed Exams onboarding training

Arbor Attendance Core Accreditation

• Description: Maximise the impact of your attendance strategy. Learn to speed up processes, analyse trends, and report upwards effectively.
• Time: 2 x 2 hr live, possible 2 1/2 hrs elearning
• Price: £350
• Further information: CPD: Arbor Attendance Core Accreditation
• Note: Participants must have completed Attendance Management and Reporting webinars. This is supplied as elearning.

Remember: to purchase any of these courses, contact customersales@arbor-education.com