If you've recently moved to Arbor and you've found that some data you expected is missing or doesn't match the data you had in your previous MIS, you'll need to check in Arbor where you expect the data to be and check in your previous MIS where you expect the data to be.
- If the data isn't present in your previous MIS, you'll need to add this data into Arbor directly.
- If the data is present in your previous MIS but not in Arbor, you'll need to get in touch with us so we can investigate the problem for you.
Checking what should migrate
Not everything is expected to migrate from your old MIS to Arbor, and what migrates is dependent on your old MIS. Not sure whether something migrates? You can search our Help Centre's migration guidance, speak to our AI using the speech bubble on the Help Centre and in your MIS or, if still in doubt, reach out to your Arbor Support team.
These guides contain tons of handy information on what migrates and from which MIS:
Communication and notes
- How do we migrate notes and documents?
- How we Migrate Email Addresses
- Communication Migration FAQs
- Migrated Dietary requirements, Medical Conditions, Events and Notes
- How do we migrate student contacts and guardians?
Students
- Attainment, exams, and assessment Migration FAQs
- Student data migration FAQ
- Prevent duplicate students coming from SIMS
- Behaviour and Intervention Migration FAQ
- Clubs, Trips, Meals, and Payments Migration FAQ
- How we migrate Student Funding, School Led and National Tutoring Programme
- How we migrate Language and EAL
- How do we migrate SEN (Special Educational Needs) and EHCP?
- How we Migrate Looked After (In Care) and Local Authority Information
Enrolments and Attendance
- How we migrate Applicants and Admissions
- How we Migrate Student Enrolment
- How we Migrate Looked After (In Care) and Local Authority Information
- How we Migrate Student Attendance
- Attendance, Timetabling and Registers FAQ
- Migrating your Timetable from Bromcom
- Migrating your Timetable from SIMS for .bak migrations
Staff
- Staff Migration FAQ
- How do we migrate staff training?
- How do we migrate staff Next of Kin?
- How do we migrate Business Roles from SIMS?
- How we Migrate Staff Absence and Cover
- How we Migrate Staff Contracts and Business Roles?
- The current staff list has missing staff or includes people who have left
Checking Arbor for the data
Once you have established whether something should migrate, it's a good idea to check where the data is expected to be in Arbor, as this may not always be where you expect. The guides linked above contain helpful directions to many of the areas where you can find migrated data, and in addition to that, you can use the following tools to find data in Arbor, too:
- The search function is excellent for finding people, courses and pastoral groups. Looking for historic data? Make sure to hit Enter on your keyboard or click the View All Results button to see data from previous academic years in the results. More on this here: Using the Global search
- Student profiles give you access to most data related to a single student, like contacts, notes, enrolments and attendance. More on student profiles and what they contain here: Student Profile - Introduction & Navigation
- Staff profiles provide access to most data related to a single staff member, including their next of kin, contract details, and absences. More on staff profiles here: Staff Profile - Introduction
- Students > Attendance > Admin > Edit Imported Marks can be used to see migrated attendance marks. More on this here: Editing attendance marks migrated from your old MIS and adding missing marks
Still not sure where to look? Try searching the Help Centre or ask our AI agent using the speech bubble in the bottom-left corner of the Help Centre or in your MIS.
Reporting issues for investigation
If you have established that something should migrate and are confident it has not, please report the issue so it can be investigated. To report the problem, contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.
To help us thoroughly investigate the issue, please make sure you include as much of the following as possible:
- Information about what is missing/different on Arbor. What are you expecting to see on Arbor?
- Attach a screenshot of the data that's present in your previous MIS to the email.
- Please let us know how you access the data in your old MIS. Please include the navigation steps and the general area where the data is found.
- Paste the URL of the related page in Arbor into your email or include navigation instructions to the page.
- If this is a student or staff profile, please include the Arbor ID for the user in your email as well. You can find this in the Identity section on a profile in Arbor.
For example, if I had pupil premium data in my previous MIS but I couldn't find this in Arbor after checking where it should be, I would contact support, explaining that the pupil premium data is missing and giving an example student, student 771, who was pupil premium on my previous system but isn't in Arbor. I'd also attach a screenshot of my earlier MIS, showing that the student was marked as a pupil premium there.
Taking good screenshots
Screenshots from your old MIS are super helpful to your support team when diagnosing migration issues, as we do not have direct access to your old system. To make the most of screenshots, please follow these best practices:
- Do not obscure identifying details - if we are unable to determine who or what a screenshot relates to, it is harder for us to confirm that something is amiss.
- Do not crop screenshots. If you are taking a screenshot of data, please include as much of the rest of the screen as possible in the screenshot; this contextual information can be very helpful, even if it seems insignificant. It is better to include too much than too little.
- Use your Secure Upload Portal to securely share screenshots. If you are not sure how to access your secure upload portal, please request a link from your support team. Please do not use third-party services (such as SharePoint or Google Drive) to share files with us, as we will not be able to access them due to security reasons.
More on taking and sharing screenshots can be found here:
Screenshot examples
Find two examples of screenshots from a dummy Arbor site that illustrate what to do and what not to do when sharing screenshots. The screenshots use Arbor as an example, but the same principles apply to screenshots from your old MIS. In these examples, the screenshots might be included to show that a student is marked as Free School Meals in your MIS.
This is an example of a good screenshot.
- By not cropping the screenshot, it is clear that this image was taken from a student's profile, as indicated by the menu on the left and the pathway at the top.
- Identifying details have been included to enable matching of the student with other records using factors such as their name and date of birth.
- The student's Free School Meals status is clearly shown, including the exact section containing the data and the student's eligibility dates.
This is an example of a less-than-ideal screenshot.
- The image has been cropped, making it harder to determine where in the MIS the picture was taken.
- Identifying details have been cropped or blurred, making it difficult to match this image to a specific student.
- Additional details that could provide clues helpful to an investigation, like the student's eligibility dates, have been cropped out.
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